Cancel/Change Order

Customers may request cancellation by contacting Microgn at [email protected] as soon as possible after placing an order.

We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment. However, submitting a cancellation request does not guarantee that the order can be cancelled.

If you need to change an order, please contact Microgn immediately. Depending on the order status, we may be able to assist with certain changes before fulfillment begins.

Possible change requests may include:

• Changing the shipping address.
• Adjusting an item or quantity.
• Changing a selected size or available product option.
• Removing an item from an order.
• Other reasonable order corrections before fulfillment.

Changes are not guaranteed and depend on product availability and the current status of the order.

To request a cancellation or order modification, please contact our support team by email.

1. Send an email to [email protected].
2. Include your full order number.
3. Provide the name used for the order.
4. Clearly describe the cancellation or requested change.
5. Include any relevant replacement product, size, quantity, or address information.

Providing complete information helps us identify your order quickly and determine whether the requested action can still be completed.

If you entered an incorrect shipping address, contact Microgn immediately at [email protected].

We may be able to update the address if the order has not yet been finalized for shipment. Once a package has been handed to USPS, UPS, or FedEx, we cannot guarantee that the shipping address can be changed.

Customers are responsible for reviewing their shipping information carefully before completing checkout.

Requests to change products, sizes, colors, quantities, or other available options must be submitted as soon as possible.

If the requested replacement item is unavailable or the order has already progressed too far in fulfillment, the requested change may not be possible.

If a change results in a different order total, Microgn will provide applicable payment or refund instructions when the change can be accommodated.

A cancellation request should not be considered completed until Microgn confirms that the order has been successfully cancelled.

If cancellation is approved after payment has been processed, any applicable refund will be handled according to our refund procedures.

Refunds for approved cancellations are generally processed within 12 days. Microgn does not charge a refund processing fee or restocking fee for approved refunds.

Once an order has been shipped or transferred to a carrier, Microgn may no longer be able to cancel or modify the shipment.

If you no longer want an order that has already been shipped, you may be able to use the return process after delivery, provided the merchandise meets the eligibility requirements of our Return & Refund Policy.

Eligible returns may generally be requested within 60 days from the date of delivery.

Microgn generally processes orders within 1 business day. Our order cut-off time is 5:00 PM EST, Monday–Friday.

Standard carrier transit is generally estimated at 2–6 business days after processing. Delivery may be handled by USPS, UPS, or FedEx.

Because orders may enter fulfillment quickly, contacting us promptly is important if you need to cancel or modify an order.

If you accidentally place an order more than once, contact Microgn immediately with the order numbers involved.

We will review the status of each order and determine whether cancellation is still possible. Orders that have already entered fulfillment or shipment may need to follow the standard return process after delivery.

When an order cancellation is successfully approved and a refund is due, Microgn will process the applicable refund after the cancellation has been confirmed.

Microgn cannot guarantee that every cancellation or change request will be successful.

Requests may be unavailable when:

• The order has already been packed.
• The order has already been shipped.
• The package has been transferred to the carrier.
• The requested replacement product is unavailable.
• The requested change cannot be completed within the fulfillment process.

If a cancellation or change cannot be completed before shipment, customers may review the Microgn Return & Refund Policy after the order is delivered.

Eligible merchandise may generally be returned within 60 days of delivery, subject to the applicable return conditions.

Approved refunds are generally processed within 12 days after the eligible return is received and reviewed, with no refund processing or restocking fees.

Customers are responsible for reviewing order details carefully before submitting a purchase. This includes product selection, size, quantity, shipping address, and contact information.

If an error is discovered after checkout, please contact Microgn immediately. Prompt communication gives us the best opportunity to accommodate the requested change before fulfillment.

For cancellation requests, order changes, address corrections, or questions about an existing order, please contact Microgn as soon as possible.