Shipping Policy

Microgn offers standard shipping at a flat rate of $6.99. The applicable shipping charge is displayed during checkout before you complete your purchase.

Unless a promotional shipping offer is clearly displayed at checkout, the standard shipping rate remains $6.99.

Orders are generally processed within 1 business day. Handling includes reviewing the order, preparing the selected products, packaging the items, and arranging shipment.

Our order cut-off time is 5:00 PM EST, Monday–Friday. Orders placed after the cut-off time may begin processing on the following business day.

Once your order has completed processing and has been handed to the carrier, standard transit generally takes 2–6 business days.

Delivery estimates are provided for general planning purposes and are not guaranteed arrival dates. Actual delivery may vary due to carrier conditions, weather, holidays, transportation delays, or circumstances outside our reasonable control.

Microgn's order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before 5:00 PM EST may enter the normal processing schedule for that business day. Orders placed after 5:00 PM EST may be processed on the next business day.

Orders placed during weekends or applicable holidays may begin processing on the next available business day.

Microgn uses established delivery carriers to transport customer orders. Depending on the shipment and destination, packages may be delivered by USPS, UPS, or FedEx.

When tracking information is available, customers can use the tracking number to monitor shipment progress through the applicable carrier's tracking system.

Tracking updates may take some time to appear after dispatch while the carrier completes its initial package scan.

Customers are responsible for providing a complete and accurate shipping address during checkout. Please verify the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Incorrect or incomplete address information may cause delivery delays, unsuccessful delivery attempts, address corrections, or return-to-sender situations.

If you notice an address error shortly after placing your order, contact us at [email protected] as soon as possible.

Address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Delivery attempts are handled according to the procedures of USPS, UPS, or FedEx. Depending on the destination, the carrier may leave the package at the delivery address, leave a delivery notice, place the package in a designated location, or request pickup.

Customers should monitor tracking information and follow any instructions provided by the carrier to avoid unnecessary delivery delays.

Although Microgn works to maintain the estimated shipping schedule, unexpected delays may occasionally occur.

Possible causes include:

• Severe weather conditions
• High carrier volume
• Seasonal shipping congestion
• Transportation interruptions
• Incorrect or incomplete address information
• Carrier operational delays
• Holidays and non-business days
• Other circumstances beyond our reasonable control

If your shipment appears delayed, please check the latest tracking information first. If the package remains undelivered beyond the expected timeframe, contact Microgn with your order number and tracking information.

If tracking indicates that your package was delivered but you cannot locate it, please check your mailbox, entrance, delivery area, parcel locker, reception area, or another secure location.

You may also check with household members, neighbors, or building management.

If the package remains missing, contact us at [email protected] with your order number and tracking information so we can review the available shipment details.

If your package arrives visibly damaged, please retain the original packaging, shipping label, and affected merchandise.

Contact Microgn as soon as reasonably possible. We may request photographs of the package, shipping label, packaging materials, and affected products to help review the issue.

Shipping estimates are calculated using business days. Standard order processing generally takes place Monday through Friday.

Saturdays, Sundays, and applicable holidays may affect processing and delivery schedules. Carrier schedules may also vary during holidays and periods of unusually high shipping volume.

We generally make reasonable efforts to ship products from the same order together. However, depending on fulfillment requirements, inventory availability, or packaging considerations, items from one order may occasionally be shipped separately.

If an order is shipped in multiple packages, separate tracking information may be provided when available. Individual packages may arrive on different dates.

If you need to change or cancel an order, please contact Microgn as soon as possible after placing the order.

Requests are subject to the current fulfillment status. Once an order has been prepared for shipment or transferred to a carrier, changes or cancellations may no longer be possible.

Please include your order number and clearly describe the requested change when contacting our support team.

Customers are responsible for entering accurate shipping information, monitoring available tracking updates, and ensuring that the delivery address is accessible.

Customers should also respond to carrier notifications, delivery attempts, pickup instructions, or address-related requests when necessary.

Microgn provides shipping support and order assistance. After a package enters the carrier network, physical transportation, routing, scanning, and final delivery are managed by the applicable carrier.

If you have questions about shipping, order processing, delivery estimates, tracking information, or shipment status, please contact our support team.