Return & Refund Policy

Microgn accepts eligible return requests within 60 days from the date your order is delivered.

To qualify for a return, the item should be in its original condition, unworn, unused, and suitable for resale. Products should be returned with their original packaging and any included tags or accessories whenever applicable.

Returned merchandise must meet the following general conditions:

• The return request is submitted within 60 days of delivery.
• The item is unworn and unused.
• The item remains in its original condition.
• Original tags and packaging are retained when applicable.
• The merchandise has not been damaged through customer use.

Items that show signs of wear, washing, alteration, misuse, or damage after delivery may not qualify for a return.

To request a return, contact our customer support team at [email protected] within the 60-day return period.

Please include your order number and a brief explanation of the reason for the return. If necessary, our support team may request additional information or photographs to evaluate the request.

Once your return request has been reviewed and approved, you will receive instructions regarding the return process.

Customers should wait for return instructions before sending merchandise back to Microgn.

Unless otherwise agreed or required by applicable law, customers may be responsible for return shipping costs associated with a voluntary return.

We recommend using a shipping service that provides tracking when returning merchandise. Microgn cannot be responsible for a return shipment that is lost or damaged while being transported back to us.

Once an eligible returned item has been received and inspected, Microgn will process the applicable refund.

Refunds are generally processed within 12 days after the returned merchandise has been received and successfully reviewed.

The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution after Microgn completes the refund.

For an approved return, the eligible product amount will be refunded according to the applicable order and return circumstances.

Original shipping charges may not be refundable when the return is made for reasons unrelated to an error or issue with the order, unless otherwise required by applicable law.

Microgn does not deduct a refund processing fee or restocking fee from an approved refund.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact Microgn at [email protected] as soon as possible.

Please provide your order number and, when requested, clear photographs showing the product and the issue. This information helps us review the situation and determine the appropriate resolution.

Customers should retain the original product, packaging, shipping label, and related materials until the issue has been reviewed.

A return may be declined when merchandise does not meet the general eligibility requirements described in this policy.

• Items returned after the 60-day return period.
• Items that have been worn or used.
• Items that have been washed or altered.
• Items damaged through customer use or misuse.
• Items missing required tags or components when applicable.
• Items returned without following the required return process.

If you would like a different item, size, or style, please contact our support team before returning your purchase.

Exchange availability may depend on product availability. When an exchange cannot be arranged, an eligible return and refund may be offered instead.

If you need to cancel an order, contact Microgn as soon as possible after placing it.

Cancellation requests are subject to the fulfillment status of the order. Once an order has been processed, prepared for shipment, or transferred to a carrier, cancellation may no longer be possible.

Customers are encouraged to use a shipping method with tracking when sending an approved return.

Please retain your return tracking information until the return has been received and the refund has been processed. If a return shipment is lost while traveling to Microgn, tracking information may be required to investigate the shipment.

Return and refund timelines may vary depending on the time required to receive and inspect returned merchandise.

Once an eligible return has been received and approved, Microgn generally processes the refund within 12 days. Your bank or payment provider may require additional time before the refunded amount appears in your account.

If you have questions about returns, refunds, damaged products, incorrect orders, or the status of a refund, please contact our customer support team.