Contact Us

Our support team can assist with a variety of shopping-related questions, including:

• Product information and general product questions.
• Order status and order-related concerns.
• Shipping and delivery questions.
• Payment and checkout assistance.
• Returns and refund requests.
• Damaged, incorrect, or missing items.
• Questions about our store policies.

If your message concerns an existing order, please include your order number whenever possible.

You may also include the name used for the purchase, the email address associated with the order, and a clear description of the issue. For product or delivery concerns, photographs or other relevant information may also be helpful.

Microgn generally handles orders within 1 business day. Standard transit time is approximately 2–6 business days after handling.

Standard shipping is available for a flat rate of $6.99. Orders may be delivered by USPS, UPS, or FedEx.

If you have a delivery concern, please contact us with your order number and any available tracking information so we can better understand the situation.

If you need assistance with a return or refund, please contact our support team before sending an item back.

Eligible returns may generally be requested within 60 days of delivery. Approved refunds are generally processed within 12 days after the returned item has been received and reviewed.

Microgn does not charge a refund processing fee or restocking fee for approved refunds.

Microgn offers Cardigans, Jumpsuits and Rompers, and Loungewear Sets. If you need additional information about a product before purchasing, contact us with the product name or relevant product details.

We recommend reviewing the product page carefully for available sizing, product descriptions, images, and other information before placing an order.

Microgn currently accepts PayPal as its available payment method.

If you experience an issue during checkout or your payment does not appear to complete successfully, please first review your PayPal transaction status. You may also contact our support team if you need assistance determining the status of your order.

To help us respond efficiently, please provide as much relevant information as possible.

• Order number, if your request concerns an existing order.
• Product name or product details, if applicable.
• A brief description of your question or concern.
• Relevant photographs or supporting information when necessary.
• Your preferred contact email address.

Please do not send payment passwords or other highly sensitive account credentials by email.

Whether you are looking for information before placing an order or need assistance with an existing purchase, Microgn aims to provide clear and helpful customer support.

Send your question to [email protected] and our team will assist you during our regular support hours.