Frequently Asked Questions
Last updated: August 2026
Find answers to common questions about shopping at Microgn, including products, orders, payments, shipping, returns, refunds, and customer support.
Orders & Shopping
What products does Microgn sell?
Microgn offers a curated selection of fashion products, including Cardigans, Jumpsuits and Rompers, and Loungewear Sets.
How do I place an order?
Select the product you want, choose any available options, add the item to your cart, and proceed through checkout. Review your order details carefully before completing payment.
Can I change my order after placing it?
Contact Microgn as soon as possible at [email protected]. We may be able to make changes before the order enters fulfillment. Changes are not guaranteed once processing, packing, or shipping has begun.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible. If the order has not entered fulfillment, we may be able to cancel it. Once an order has been shipped or transferred to a carrier, cancellation may no longer be possible.
Payment
What payment methods does Microgn accept?
Microgn currently accepts PayPal as the available payment method at checkout.
Is PayPal required to place an order?
Yes. At this time, PayPal is the only payment method available through the Microgn checkout process.
What should I do if my PayPal payment fails?
Check your PayPal account and selected funding source, then try the transaction again. If the issue continues, contact PayPal or reach out to Microgn at [email protected] for assistance with your order status.
When is my order considered paid?
An order is considered successfully paid after the PayPal transaction has been successfully authorized and the order confirmation process has been completed.
Shipping & Delivery
How much does shipping cost?
Standard shipping is available for a flat rate of $6.99.
How long does order processing take?
Orders generally require 1 business day for handling before being transferred to the shipping carrier.
How long does delivery take?
Standard transit time is generally estimated at 2–6 business days after the handling period.
Which carriers does Microgn use?
Orders may be delivered by USPS, UPS, or FedEx, depending on the shipment and available delivery service.
What is the order cut-off time?
The order cut-off time is 5:00 PM EST, Monday–Friday. Orders are processed according to our regular business schedule.
Returns & Refunds
How long do I have to return an item?
Eligible items may generally be returned within 60 days from the date of delivery.
What condition must an item be in to qualify for a return?
Items should generally be unworn, unused, and in their original condition. Original tags, packaging, and included components should be retained whenever applicable.
How do I start a return?
Contact Microgn at [email protected] before sending the product back. Include your order number and a brief explanation of the reason for the return.
How long does a refund take?
Approved refunds are generally processed within 12 days after the returned item has been received and reviewed. Your payment provider may require additional time to post the refunded amount.
Does Microgn charge a refund or restocking fee?
No. Microgn does not charge a refund processing fee or restocking fee for approved refunds.
Damaged or Incorrect Orders
What should I do if I receive a damaged item?
Contact Microgn at [email protected] as soon as possible. Include your order number and photographs of the product and damage if requested by our support team.
What if I receive the wrong product?
Contact customer support with your order number and details of the item received. We will review the issue and provide the appropriate instructions for resolution.
Should I keep the packaging?
Yes. If an order arrives damaged or incorrect, retain the original product, packaging, shipping label, and related materials until Microgn has reviewed the issue.
Order Tracking
Can I track my order?
When tracking information is available, shipment details may be provided through the applicable delivery service. Orders may be shipped through USPS, UPS, or FedEx.
Why has my tracking information not updated?
Tracking information may take some time to appear or update after a package has been transferred to the carrier. Carrier scanning and processing schedules can affect when new tracking information becomes visible.
Account & Customer Information
Do I need an account to place an order?
The available checkout process will determine whether an account is required. Follow the instructions presented during checkout to complete your purchase.
What if I entered the wrong shipping address?
Contact Microgn immediately at [email protected]. If the order has not yet been finalized for shipment, we may be able to update the address. Address changes cannot be guaranteed after shipment.
Customer Support
How can I contact Microgn?
You can contact our customer support team by email at [email protected].
What are your support hours?
Our customer support team is available from 8:00 AM – 7:00 PM EST, Monday–Saturday.
What information should I include when contacting support?
Please include your order number, the name used for the purchase, and a clear description of your question or issue. Providing complete information helps us respond more efficiently.
Additional Information
Policies may be updated periodically to reflect changes in our services or business operations. The latest version published on the website will apply.
Contact Microgn
If your question is not answered above, our support team will be happy to assist you.
Store: Microgn
Email: [email protected]
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Address: 311 Newtown Tpke 1, Wilton, CT 06897-3605, United States